Skip to content
  • Home
  • About Us
    • Who We Are
    • Sponsorship
  • Podcast Studio
  • Colossal Shop
    • Shirts & Hoodies
      • T-Shirts
      • Hoodies
    • Cups & Mugs
    • Selfie Sticks
    • Selfie Lights
    • Notebooks
    • Mousepad
    • Pens
    • Bag & Accessories
    • Reserve Tickets
  • Events
  • Gallery
  • Contact Us
  • FAQs
  • Home
  • About Us
    • Who We Are
    • Sponsorship
  • Podcast Studio
  • Colossal Shop
    • Shirts & Hoodies
      • T-Shirts
      • Hoodies
    • Cups & Mugs
    • Selfie Sticks
    • Selfie Lights
    • Notebooks
    • Mousepad
    • Pens
    • Bag & Accessories
    • Reserve Tickets
  • Events
  • Gallery
  • Contact Us
  • FAQs
Reserve Tickets
Reserve Tickets
  • Home
  • About Us
    • Who We Are
    • Sponsorship
  • Podcast Studio
  • Colossal Shop
    • Shirts & Hoodies
      • T-Shirts
      • Hoodies
    • Cups & Mugs
    • Selfie Sticks
    • Selfie Lights
    • Notebooks
    • Mousepad
    • Pens
    • Bag & Accessories
    • Reserve Tickets
  • Events
  • Gallery
  • Contact Us
  • FAQs
  • Home
  • About Us
    • Who We Are
    • Sponsorship
  • Podcast Studio
  • Colossal Shop
    • Shirts & Hoodies
      • T-Shirts
      • Hoodies
    • Cups & Mugs
    • Selfie Sticks
    • Selfie Lights
    • Notebooks
    • Mousepad
    • Pens
    • Bag & Accessories
    • Reserve Tickets
  • Events
  • Gallery
  • Contact Us
  • FAQs
Visiting
Tickets & Admissions
Accessibility
Policy
Cancellation & Refund Policy
Visiting

Visiting

What is our address?
Our address is 1502 Durham Drive, Houston, TX 77007.
What are our opening hours?

Our hours of operations are 11:00 a.m. – 8:00 p.m. Sunday- Thursday and 10:00 a.m. – 10:00 p.m. Friday- Saturday.

How can you reach us?

You may reach out to us via email at info@colossalmuseum.com or by phone at 832-656-7725.

Is there anything specific I should know before checking in?

Before entering our lobby, we kindly ask that everyone in your party arrive. Your ticket will be checked-in at the door by our staff or you can check in at the kiosk. Prior to entering the exhibits, you must register and sign a liability waiver.

Is the tour self-guided?

Visitors to Colossal Museum can take their time and examine the exhibits for one hour at their own leisure. In addition, the Colossal Team will oversee the unique events and activities and serve as your guide.

Is this an official museum?

In our opinion, a museum should exhibit creativity, passion, and inventiveness. In light of this, we established Colossal Museum. Honoring a new era of art through imagination is one of our main values as an unconventional museum, not a non-profit.

What should I bring?

Your photo ID is required to enter the museum, so please bring it with you. If you’re under sixteen, you need to bring an adult companion along with your ticket.

Are there any guidelines for taking pictures?
Please feel free to take as many pictures as you like! However, please show consideration for both our staff members and other visitors to the exhibit. Without prior authorization and support from a Colossal Museum team member, the use of tripods, external flashes and lights, an abundance of props, commercial or product shootings, media shoots, press interviews, and any other professional video equipment is forbidden. For inquiries, kindly refer to the events page for further details or contact us at events@colossalmuseum.com.
Do you accept cash or credit cards?

Unfortunately, we don’t accept cash or keep it on hand at our location, and we don’t take it in exchange for tickets or sales in Colossal Museum. However, we offer Apple Pay, Google Pay, and Samsung Pay in addition to all major credit cards from the United States and other countries for payment.

How long does it take to visit Colossal Museum?

The interactive ticketed experience at Colossal Museum is intended to be completed within one hour. Following your paid experience, you’re welcome to unwind at the bar or have an ice cream or slushy at Kolossal Kravings.

Can I reserve an event or a group tour?
Indeed! We organize all kinds of events, including corporate gatherings, birthday parties, group tours, festivals, community events, fundraising events, business networking events, brand and product launches, conferences and expos, photo shoots, baby showers, fashion shows and brunches. Kindly refer to the events page for further details or contact us at events@colossalmuseum.com.
What should I not bring?

You cannot leave any clothing, backpacks, briefcases, or bags unattended; they must be stored in a locker. An umbrella must be kept within a bag that is allowable in size. It is forbidden to bring plants, flowers, food, sealed boxes, clothing bags, luggage, strollers, bicycles, skateboards, scooters, and musical instruments into the museum.

Do you have gift cards available?

Yes! Gift cards are available for purchase online via our website or at our Colossal Shop.

Are school groups eligible for discounts?
Indeed! We provide school groups with savings. For additional information, please contact us at events@colossalmuseum.com. As long as there is room, we will try our best to accommodate school groups.
What if I lose something?
As an interactive experience, Colossal Museum asks that you hold onto your cell phones and caps, please. We cannot be held accountable for any misplaced items. Our team members works hard to find misplaced items however, we cannot guarantee that they will be discovered.

Lost items in Colossal Museum, please contact at info@colossalmuseum.com.
Do you serve food or drinks?

Unfortunately, we don’t serve food however, you can enjoy an alcoholic beverage at our bar or grab an ice cream or slushy from Kolossal Kravings.

Can I bring food and drinks to Colossal Museum?

Outside food or drinks are not permitted inside Colossal Museum.

Is there a dress code at Colossal Museum?

All the time, appropriate clothing including shoes and shirts must be worn. The atmosphere at Colossal Museum is relaxed and family oriented. Please exercise caution and common sense. The following are examples of inappropriate clothing for Colossal Museum, which can lead to a refusal of entry or expulsion from the event:
displaying apparel that can be considered unsuitable for a family setting and that shows off excessive or obscene skin.

What is the policy on concealed carry at Colossal Museum?

It is not permitted to bring knives, firearms, ammo, or any other type of weaponry into our museum. State statutes prohibit anyone other than peace officers from entering with these objects.

Tickets & Admissions

Tickets & Admissions

Where do I get tickets?

Tickets are available for purchase online on our website. Dates and time slots are used to make purchases.

Do I need to print my ticket?

Nope! You can present your tickets using a mobile device. Together with a legitimate ID, you must show your ticket on your phone.

Can I refund or exchange my ticket?

There are no refunds for tickets and they do not expire. However, you can reschedule to trade ticket times or move the ticket to a different name. Alternatively, you can get assistance by emailing info@colossalmuseum.com within 48 hours of your visit.

Can one visitor transfer their ticket to another?

Entry requires presenting a photo ID that matches the name on the ticket. Be aware that parties must enter in groups.
We will be pleased to make accommodations for any members of your party who are unable to attend and would like to transfer their ticket to another visitor. Make sure you inform our guides at the entrance.

Do I need a ticket for my child aged 3 and below?

Kids aged 3 and below do not need a ticket to enter our museum.

Are tickets available at the door?

Regretfully, tickets cannot be purchased at the door. On the other hand, you can buy your tickets online in advance.

Will I have enough time with the final time slot?

Yes! Assuming you arrive at your designated time slot, Colossal Museum locks its doors once the last visitor has completed their tour.

When do I need to know prior to arrival?

Kindly be on time. Keep in mind that your ticket is only good for the time and day that you bought it. We offer a 10-minute grace period following your 30-minute reservation window; if your slot is unused, we are unable to refill tickets. Your reservation may be changed at least 24 hours in advance of your arrival, but not on the day of the event or thereafter due to our limited capacity.

You can access the museum at any moment during our operating hours if you have acquired a VIP ticket. Please check the most recent operating hours are provided by our ticketing calendar for that particular day, as there are occasionally private events and modifications to the operating hours.

We have the right to refuse your access and you will not be eligible for a refund if you miss your time slot on that particular date.

What are the Colossal Museum’s age limitations and admission requirements?

All visitors, regardless of age, can enjoy an inclusive experience at Colossal Museum. To be sure, though, please check the Colossal Museum website for availability, as certain times may be blocked out for special occasions. Children under the age of three enter free! Please get in touch with us for further information as students may be qualified for a student discount. When visiting Colossal Museum, guests under the age of thirteen must be always accompanied by an adult or legal guardian to ensure their safety and comfort.

Accessibility

Accessibility

Is Colossal Museum ADA compliant?

Yes, Colossal Museum is ADA compliant and our Colossal exhibits are ADA-friendly.

Is Colossal Museum wheelchair accessible?

Yes! We are wheelchair accessible!

Are there restrooms?

Yes, we have restrooms available on-site that are ADA accessible.

Is there parking at Colossal Museum?

Yes! There are paid parking lots nearby. We cordially invite you to utilize the conveniently situated, pay public parking lots across from us. Please utilize the self-park choices and abide by all parking signage. Parking is not validated by us. Please pay great attention to the parking signage in your area if you decide to use this option. Towed automobiles are not the responsibility of Colossal Museum.

Is my pet allowed to come?

Even though we adore animals, they are not permitted within the display. Except for emotional support animals, ADA service animals are allowed as long as they are controlled by their owners and kept on a leash (as allowed by current legislation).

Policy

Policy

What happens if I arrive late?

Kindly be on time. Keep in mind that your ticket is only good for the time and day that you bought it. We offer a 10-minute grace period following your 30-minute reservation window; if your slot is unused, we are unable to refill tickets. Your reservation may be changed at least 24 hours in advance of your arrival, but not on the day of the event or thereafter due to our limited capacity. Our goal is to provide safety, love, and peace! We have the right to refuse your access and you will not be entitled for a refund if you miss your time slot on that particular date.

Is photography allowed?
Yes, photography is allowed and even encouraged to take several pictures! Press interviews, media shootings, commercial or product photography, and the use of any professional video equipment are all forbidden without prior permission from a representative of the Colossal Museum. For inquiries, send an email to events@colossalmuseum.com.
Are pets allowed in the museum?

Unfortunately, animals are not permitted at Colossal Museum. However, service animals are permitted.

What is your return policy for the Colossal Museum shop?

All sales are final from the Colossal Shop. We do not accept returns, exchanges, or cancellations. Please be sure of your purchases before placing your order.

Can I get a refund on my drink from the bar?

Unfortunately, we do not offer refunds or exchanges on alcoholic drinks from the bar once they are made. Please be sure of your purchases before placing your order.

Can I get a refund on my slushy or ice cream from Kolossal Kravings?

No, we do not offer refunds or exchanges on slushies or ice cream. Please be sure of your purchases before placing your order.

Do you offer shipping?

Yes, we do offer shipping to the USA, only. We do not ship internationally, currently. PROCESSING TIME: 7-14 business days from order placed.

When will my order be shipped?

Orders are processed within 7 – 14 business days. Order processing time does not include shipping time. Depending on the size of your package, shipping time is decided by USPS. Once your order is shipped you will receive an email with your tracking number. Please check your email and use the order tracking service on our website.

Where can I get more information?
Follow us on Instagram, Facebook, Tik Tok, Twitter, LinkedIn, and YouTube @ColossalMuseum. If you have additional questions, please email us at info@colossalmuseum.com or call us at 832-656-7725/ 83Colossal.
Zero-tolerance guidelines prohibiting intolerance, discrimination, prejudice, and offensive statements.

We at Colossal Museum are committed to fostering a welcoming and safe atmosphere for all people, and we never condone racism, discrimination, or hurtful speech. You will be asked to leave if you violate this in any way.

Is smoking allowed?

Unfortunately, tobacco use, illegal drugs, vaping, smoking of any kind is hereby prohibited on all premises; all internal and external areas, parking lots (including inside private vehicles on property), and all entrances and exits.

Cancellation & Refund Policy

CANCELLATION & REFUND POLICY

Colossal Museum Ticket and Merchandise Cancellation and Refund Policy

Thank you for choosing Colossal Museum! We are committed to providing an unforgettable experience for all our visitors. Please review our refund and cancellation policy carefully before purchasing tickets or merchandise.

Tickets and Merchandise:

  • No Refunds:All ticket and merchandise purchases are final and non-refundable.
    • This includes tickets and merchandise purchased online or at the museum.
  • No Cancellations: Once a ticket or merchandise has been purchased, it cannot be canceled.
  • No Chargebacks or Disputes: We do not accept chargebacks or disputes on ticket or merchandise purchases.
  • No Returns: We do not accept returns or exchanges on merchandise.

Ticket Transfers: We offer ticket transfers to another date, subject to availability. To reschedule your ticket, please contact us at info@colossalmuseum.com at least 24 hours prior to your original ticket date.

*Important Notes Regarding Ticket Transfers:

  • Availability: Ticket transfers are subject to availability. We cannot guarantee the availability of specific dates or times for ticket transfers.
  • Same Ticket Type: Transfers are only valid for the same type of ticket purchased (e.g., adult, child, senior).
  • Transfer Process: To transfer your ticket, you will need to provide us with the following information:
    • Your original ticket purchase confirmation number
    • The date and time of your original ticket
    • The new date and time you would like to transfer your ticket to

Transfer requests must be made at least 24 hours prior to the original ticket date.

Transfer Fees: There may be a small transfer fee associated with transferring your ticket.

We appreciate your understanding and cooperation.

For any questions or concerns, please contact us at info@colossalmuseum.com.

By purchasing tickets or merchandise from Colossal Museum, you agree to the terms and conditions outlined in this cancellation & refund policy.

The Colossal Museum displays ancient artifacts, grand sculptures, and global cultural treasures.

QUICK LINK

  • About Us
  • Who We Are
  • Gallery
  • Colossal Shop
  • Contact Us

Information

  • 832-656-7725
  • 832-656-7725.
  • info@colossalmuseum.com
  • Colossal Museum 1502 Durham Drive
    Houston, TX 77007

newsletter

The Colossal Museum displays gigantic 3D sculptures. Imagination at its finest!

Information

  • 832-656-7725 / 83COLOSSAL
  • @colossalmuseum.com
  • 1502 Durham Drive
    Houston, TX 77007
  • Sunday - Saturday 11:00 a.m. - 6:00 p.m.

SIGN UP FOR THE COLOSSAL NEWS!

Copyright © 2025, Colossal Museum. All rights reserved

  • Careers
  • Privacy Policy
  • Terms & Conditions
0